Level Up Customer Service with Intercom’s AI-Powered Platform

Level Up Your Customer Service with AI-Powered Support

A customer communication platform that uses AI, chat, and messaging to help businesses connect with customers, enhancing support, engagement, and overall service experiences.

Intercom Customer Testimonials

Jeff Cardoso, Vice President Operations at Azazie

Intercom has been a game-changer for us at Azazie! With their powerful AI, workflows, and tools, we've seamlessly scaled our operations without the need to double our team size. Meeting customer demand has never been smoother, leading to an impressive 98% CSAT score year to date.

Sam Forde, Merchant Support Manager at Zapiet

The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate, just a few clicks and you suddenly have a 24/7 new teammate!

Jared Ellis, Global Director for Product Support & Technical Success

Before moving to Intercom we were using Zendesk—but found the experience challenging and a bit dated. I wanted to create a different customer experience and Intercom were thinking about AI really early.

With Fin we saw 35-40% deflection rate just in our trial. The biggest win for me is that we didn't see a change in the service we were providing. It's been delight after delight.

Angelo Livanos, Senior Director

Our Lightspeed customer service agents are dramatically more efficient when using Fin AI Copilot. In testing, agents using Fin AI Copilot were able to close 31% more customer conversations daily, compared to agents not using Fin AI Copilot

Intercom is an AI-powered platform that revolutionizes customer service. It offers instant support with AI agents, quick answers with AI copilots, and real-time insights for leaders—all in one easy-to-use system. With Intercom's advanced AI, you can automate queries, boost team efficiency, elevate service, and more.

Instant AI Support: Provide 24/7 customer assistance with AI agents, handling everything from FAQs to complex issues swiftly.

AI Copilot for Agents:: Equip your team with an AI copilot for instant answers and suggestions, boosting efficiency and accuracy.

AI Insights for Leaders: Access real-time analytics to track performance and make data-driven decisions.

Automated Workflows: Streamline operations with automated, smart routing of inquiries for faster resolutions.

Seamless Integration: Connect Intercom’s AI with your existing tools for a unified, efficient service experience.

The only complete AI-first customer service platform

Fin AI Agent

Resolve 50% of support volume. Instantly.

Omnichannel

Deliver exceptional experiences wherever your customers are.

Tickets

Resolve complex issues more efficiently with tickets designed for collaboration.

Apps & Integrations

All your apps, integrated.

Workflow

Build powerful automations with our no code visual builder.

Reporting

Reporting and insights for your entire support operation.

Key Features of Intercom’s AI-Powered Platform

AI Chatbots

Provide instant, accurate support to customers with AI agents that handle routine tasks, freeing up your human agents for more complex issues.

AI Copilot for Agents:

Assist your support team in real-time with AI-driven answers, allowing them to respond faster and more effectively to customer queries.

AI Analytics

Dive into actionable insights that reveal customer behavior patterns, agent performance, and areas for improvement, helping you refine your service approach.

Unified Inbox

Manage all customer interactions from a single platform, integrating AI-driven insights to streamline responses and improve overall team collaboration.

How Intercom’s AI-Driven Customer Service Works for Your Business

Customer Engagement

Personalize interactions with AI-driven messaging that engages customers at every stage of their journey.

Proactive Insights

AI analyzes interactions to deliver actionable insights that help support leaders identify trends, predict issues, and optimize workflows.

Instant Support

AI agents provide immediate responses, reducing wait times and increasing customer satisfaction.

Enhanced Agent Performance:

The AI copilot guides agents with suggestions and answers, improving efficiency and reducing training times.

Ready to Upgrade Your Customer Service with AI?

Discover how Intercom can transform your support strategy. Contact us for a demo and explore the power of AI-enhanced customer service.

Intercom’s AI-powered platform is designed to empower businesses with instant support, intelligent agent assistance, and actionable insights, all aimed at enhancing the customer experience.

Whether you’re a growing startup or a large enterprise, Intercom’s AI capabilities help you deliver smarter, faster, and more personalized service that keeps customers coming back.

Frequently asked questions about Intercom

What is Intercom, and how can it benefit my business?

Intercom is a comprehensive customer communication platform that helps businesses connect with their customers through chat, messaging, and automation. It provides tools for live chat, help desk, targeted messaging, and more, allowing you to enhance customer engagement, provide faster support, and ultimately drive growth by creating personalized experiences at scale.

How does Intercom's automation work, and what are its benefits

Intercom’s automation tools, including chatbots and custom workflows, streamline customer interactions by automating repetitive tasks such as answering common questions, qualifying leads, and routing conversations to the right team members. This reduces response times, frees up support agents for more complex issues, and improves overall customer satisfaction.

Can Intercom integrate with other tools and platforms we use

Yes, Intercom integrates seamlessly with a wide range of tools and platforms, including CRM systems, email marketing tools, payment processors, and project management software. Integrations with platforms like Salesforce, HubSpot, Slack, Zoho, and more help you streamline workflows, sync data, and enhance your overall customer communication strategy

Is Intercom suitable for both small businesses?

Intercom is designed to scale with businesses of all sizes, from startups to large enterprises. It offers flexible plans and a range of features that cater to different needs, allowing businesses to start small and add more capabilities as they grow. The platform’s scalability and customization options make it adaptable for various business models and industries.

How secure is Intercom in handling customer data?

Intercom prioritizes data security and privacy, adhering to industry standards and regulations such as GDPR, SOC 2 Type II, and ISO 27001. The platform employs strong encryption, regular security audits, and robust access controls to ensure that customer data is protected. Intercom’s security features help businesses maintain compliance and safeguard sensitive information.