This client—a global conglomerate with a business unit HQ located in Singapore—has businesses spread across real estate, hospitality, beverages, and energy resources. They operate in Europe, China, and the United States, with more than 100,000 employees worldwide.
In business for over 200 years, the client's daily operations involve many legacy IT systems. These systems are mission critical, but also old, hard to maintain, and difficult to upgrade. As businesses evolve, these legacy systems are no longer able to meet the needs of operations—and it's difficult to manage legacy systems while keeping up with the latest technologies. One common use case of Creator, Zoho's low-code development platform, is to help companies expand on the capabilities of these legacy systems, or migrate to powerful new applications powered by Creator, with ease.
The client's supplier management team was facing this exact dilemma. The team is in charge of communication and billing matters with their global suppliers. And there are multiple supplier databases sitting in various legacy systems at different office locations.
When the client's business units needed to update supplier information, the team first got approval via email, then manually updated the latest details into their legacy systems. It was a time-consuming process and prone to errors. On average, it would take the supplier management team a week to obtain the approval to create one new supplier entry in the database—and this all needed to occur before business units could have any transaction with the new supplier in the ERP system.
The team, together with the IT department, had been trying to enhance these legacy systems to automate the process. However, the legacy systems were the responsibility of other departments, who often didn't have the resources or urgency to upgrade the systems.