Omnichannel Engagement Platform
Automation and Workflows
Ensure that every ticket is automatically assigned to an appropriate agent.
SLAs and Escalations
Maintain service levels and escalate violations automatically
Write rules to update fields, send alerts, add tasks, and perform actions.
Management Reports and Dashboards
Use detailed reports to understand your team's performance. Built-in dashboards help you track and improve your service using the most common metrics. Get additional statistics by creating your own reports as well.